Privacy Policy

Information we collect

We collect information you provide when you place an order, create an account, contact us or use customer support. This may include your name, phone number, email address, billing and delivery address, recipient details, order instructions and the messages you send us.

Our website may also record technical information such as IP address, browser type, device information, referring pages, pages viewed, approximate location and cookie identifiers. This information helps the website operate, remain secure and show us how customers use it.

How we use information

We use personal information to:

• process, prepare, confirm and deliver orders;
• contact customers or recipients about availability, payment, delivery or an order concern;
• provide customer support and respond to enquiries;
• maintain order, accounting and service records;
• prevent fraud, misuse and security incidents;
• improve the website, catalogue and delivery experience; and
• meet legal, tax, regulatory or dispute-resolution obligations.

We do not sell customer contact information.

When information is shared

We share only what is reasonably needed with service providers involved in operating the store. These may include payment providers, website hosting and security services, analytics services, couriers, riders and delivery partners.

Delivery information may be shared with the person or service completing the delivery. We may also disclose information where required by law, to protect customers or the business, or in connection with a lawful claim or investigation.

Payments and checkout

Available payment methods are shown at checkout. Payment information may be processed by the relevant payment provider. Umdah does not claim to store complete card details when they are handled directly by that provider.

Each provider applies its own security and privacy practices. Review the information displayed during checkout before completing payment.

Cookies and website tools

Cookies and similar technologies may be used for essential store functions such as the cart, checkout, account access, security and saved preferences. Analytics or performance tools may also help us understand website use and improve reliability.

You can control cookies through your browser. Blocking essential cookies may prevent the cart, account or checkout from working correctly.

Retention and security

We keep information for as long as reasonably required for the purpose it was collected, including order fulfilment, customer support, accounting, fraud prevention and legal obligations. Retention periods can differ by record type.

We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and requests

You may ask us to review, correct or delete personal information we control, subject to identity verification and any records we must keep for legal, accounting, security or dispute purposes.

To make a request, email us with enough information to identify the relevant account, order or communication. Do not send passwords or full payment-card details.

Contact us about privacy

For a privacy question or request, email ytaura09@gmail.com or use our Contact Us page.